FAQS

This is the top question we are repeatedly asked. Our reply is that we have a unique and efficient business model. As an online business, our overheads are lower than at clinics so we can pass those savings on to our customers. Also as a nationwide provider, we are able to sell a greater volume of products allowing us to negotiate greater discounts with leading manufacturers.

We work hard to bring you the best prices on the latest technology from all leading brands including Oticon, Siemens Signia, Phonak and GN Resound. We continually research wholesale and retail prices and negotiate with Australian suppliers. You can rest assured you are getting the best price with comprehensive aftercare.

Yes, we offer all our clients a 60-day trial 100% money back guarantee. This duration affords you time to adapt to the hearing aids and their routine use. You also have the opportunity to experience the benefits they provide in a variety of lifestyle environments. We do this to ensure you are happy with your investment. If not, you can trial another model or get your money back.

If you feel the benefits do not warrant the investment for any reason you may return the hearing aids in good working condition within the 60 day period to receive a full refund. This is an easy no hassle process. We would prefer to return your money than have an unhappy customer

We accept Cash, MasterCard, Visa, Amex, Eftpos, PayPal and EFT (Electronic Funds Transfer) using Internet Banking. (The Funds need to be cleared before hearing aids can be delivered).

We show you in how to maintain your hearing aids to minimise the likelihood of breakdown and troubleshoot any issues. We are only a call, email or live video chat away if you would like help in troubleshooting any issues. If repairs are required, you can securely mail your hearing aid to our office if any repairs are required. If we can’t perform them in-house we’ll express register mail them to the Australian headquarters representatives for investigation and repair. Being with the Australian representatives ensures relatively fast turnaround times of about 8 – 10 business days.

As hearing aid are valuable items that directly affect the quality of daily life we highly recommend they are insured. With Hearing Aid Hero you have peace of mind in that you attain a full year of comprehensive insurance for loss and damage beyond repair. Even if they go missing in the first year we will replace them. There is a $500 excess per unit but a least you least you aren’t required the full amount again. We simply get you to complete a statutory declaration explaining the circumstances and it only takes about a week or two to have them replaced.  Beyond the first year, you can list them with your regular home and contents insurer. Just make sure you specify they are for use inside and outside the home (a portable item). It can also pay to shop around for more competitive insurance rates with comprehensive cover.

Most private health insurers will contribute to hearing aids. We recommend you contact your insurer to find out how much they are willing to contribute to hearing aids. Most people find it can range between $800 – $1500 depending on their health fund. We include the relevant claim codes on your receipt along with a Hearing Rehabilitation Report as required by some insurers such as Bupa or HCF for example. We are registered with all the major health insurance companies.

We advise you talk with your accountant or directly to the Australian Tax Office (ATO) regarding your eligibility to claim you hearing aids as a tax deduction. Hearing aids are currently classed as a medical device and you can claim a 20% rebate on medical expenses over the $2000 minimum threshold. You can read more about the ATO’s Net Medical Expense offset at by clicking here.