Client Reviews & Real Life Stories

Client Testimonials & Stories

Client Testimonials & Personal Stories 

Dimos Kats | Ipswich NSW 04/12/2019
My life changed the day I acquired hearing aids from Hearing Aid Hero. I never imagined how my life has changed dramatically. The online service I have received has been wonderful. I could not hope for anything better. Audiologist: Andrew Mackendrick has gone well beyond what is expected of him and I couldn’t be any more grateful & happier. The service intrigued me and I felt very comfortable, the advice he gave in what was suitable for me was well beyond what I expected. Thank you for the amazing service for my new hearing aid (Signia), keep up the great work and I highly recommend Hearing Aid Hero.
Toni S. Toowoomba, Qld 12/04/2020
Andrew is definitely my hearing aid hero! I have never seen him as we live over 3600 km apart! He has set me up perfectly with my new hearing aids (Phonak Audeo Marvel M90-Rechargeable Hearing Aids) and if I do require any adjustments in future it can be done online. I couldn’t afford to buy the hearing aids in my hometown, Andrew’s offer was not only 100s of dollars cheaper but included all accessories! My favourite is the tv connector which brings the sound directly to my ears and I no longer need the closed captioning that I have used for years. These hearing aids also connect directly with my phone which allows me to take calls in even noisy situations. I was very apprehensive about sending my money all that way but Andrew was very reassuring. I am just so happy with my hearing situation now, which has changed my life in so many ways all thanks to Andrew! Toni 
Dear Andrew, I want to thank you for the excellent job you did in recommending, supplying and fitting my replacement hearing aids. By taking the time to carefully fine tune the instruments, to match my hearing loss, you have produced the best hearing experience I’ve had since I have been using hearing aids, which would be about twenty five years. I’d almost given up, thinking my hearing loss was too severe, but now I am holding conversations I never could have held in recent years, and using the streaming device I can watch TV and hear everything. This has brightened my life up considerably. Many thanks for your diligent and patient attention to detail. Yours sincerely James A.
Clair O’brien | Fremantle , WA 09/25/2019
I was very pleased with every aspect of buying new upgraded hearing aids from Hero.  I have been wearing aids for about 10 years and never before have I had much choice being committed to once brand. There was no rush or pressurising and I appreciated the months trial before I had to commit to the purchase. The aids themselves have made a big difference to my life especially for phone calls. I would recommend Hero to Anyone. Thank you!
A. Golding | Brighton SA 11/02/2020
In most cases in life “expectations sadly disappoint”. I am very pleased to say my expectations have been very much exceeded in all my dealings with Andrew from Hearing Aid Hero from the initial contact to the online fitting, to the follow up everything was done in a very friendly and professional manner. The best form of advertising is word of mouth. I have referred 2 other people and all I am sure will be of the same opinion as myself. Well done Hearing Aid Hero success is assured for the future. A. Golding
Rocco Papalia | Perth WA  04/07/2019
Hello Andrew, hope all is well… just thought I’d let you know that I am really enjoying my hearing aids, I honestly never thought that they would be so good, I feel that now, after that final adjustment we made, they are working to perfection, words are so crisp and clear, those fine sounds of the car indicator, switching on the radio, sending an SMS and so many other minor sounds are all back again! Thanks again for your patience, professionalism and above all your honesty. Kind regards, Rocco
Quentin Lewis | Cottesloe WA 12/09/2019
Andrew, Just a short note to thank you for the new pair of “ears’. I wanted to record my appreciation for your caring and attentive service. From my initial research on the internet, to my first phone call and the consultation process I was hugely impressed by your desire to provide me with the best solution possible. I was also impressed with the non-pushy nature of the process. Your foremost desire was to ensure that I was completely happy with what I had purchased. Also your investment in the latest technology is testament to your desire to provide the best for your clients. So once again thank you for your gentle, informed and kindly approach. I cannot recommend your services highly enough.
Cyndy McChesney | Broome WA 08/10/2019
After many years of wearing hearing aids that just never came up to my expectations & putting up with audiologist telling me I was expecting miracles. Eureka! my faithful mouse guided me to Andrew from Hearing Aid Hero who put himself out on a weekend to help me as I live in Broome in Western Australia. Needless to say I was advised & fitted out with expertise & am now enjoying life to the full again with not just my Phonak hearing aids which also allows me to enjoy telephone conversations once more. Andrew, myself & family can’t thank you enough, keep up the good work.